Frequently Asked Questions

We provide daily online customer support from early morning to late night, Monday to Sunday — ensuring you’re never left without assistance when you need it.You may contact our Home+ Careline at 014-361 8891 or our Technical Support Team at 014-640 8891 for assistance at any time.

Yes, maintenance appointments can be scheduled in advance. However, availability depends on our technicians’ schedules. We recommend booking early to secure your preferred time slot.

We provide service coverage across Peninsular Malaysia, Sabah, and Sarawak.

  • Selangor & Klang Valley: Standard service fee of RM150
  • Other Peninsular Malaysia locations: Charges vary depending on the area
  • Sabah & Sarawak: Pricing is based on specific regional factors
  • Smart Locks: Installation is free(within Klang Valley).
  • Smart Home Devices: Installation charges apply and vary depending on the number of devices purchased.

Please contact our Home+ Careline at 014-361 8891 or Technical Assistance at 014-640 8891. Our support team will guide you through troubleshooting or arrange for a technician visit if needed.

Yes, you can request a specific technician. However, this is subject to their availability. Advance booking is recommended.

Yes, our technicians will provide a full walkthrough and tutorial on how to use your smart home or smart lock system after installation.

Yes, emergency services are available depending on the severity of the issue. Urgent cases will be prioritized, and our team will respond as quickly as possible.

Yes, all our smart home products come with a 1 year warranty, while our smart lock products are covered by a comprehensive 2 years warranty.

  • Absolutely. As long as your home has a working internet connection and your phone is online, you can control your smart devices from anywhere in the world.

You can unlock the door using alternative methods such as your fingerprint, IC card, or mobile app. You can also reset your password by following our YouTube video guide

We strongly recommend contacting our support team instead of attempting self-repair. This helps preserve your warranty and prevents potential damage.

 We don’t include extra batteries by default. However, you can purchase them from our Shopee store. or request them as an add-on during your initial purchase

 We accept payments via Payex (FPX Online Banking) and direct bank transfers.

Full payment is required before installation.

  • Service Fee: Starts from RM150 (depend on location)
  • Service Fee (after working hours): Starts from RM250 (depend on location)
  • Parts Fee:
    • Free if within warranty
    • Charged based on the device type if out of warranty

Yes, cancellations or refunds are allowed before Installation or Stock Order. Please contact our team to process your request.

 

No, all fees are transparent. There are no hidden charges.

You can unlock the door using the emergency mechanical key or by temporarily powering the lock with a power bank.

  • AA/AAA battery models: Replace with AA/AAA batteries (e.g., GP or Maxwell).
  • Lithium battery models: Charge the removable battery for 6 hours.

Start by updating your app to the latest version. If the issue persists, contact our technical support for further troubleshooting.

No, alternative batteries are not allowed, we recommend using GP Alkaline Battery or Maxell brands for safety and reliability. You can find recommended options on our Shopee store.